If you wish to return an item or there is a problem with your order we will happily offer an exchange or refund within 14 days of receipt of the good.
Your item may be exchanged or refunded providing that it is returned to us in its original condition. The item must not be used or washed and must be returned in its original packaging, with all labels attached. We cannot refund or exchange non-faulty items that have been used, damaged or which have had tags removed. In any such case the item will be returned to you at your cost.
Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, we kindly ask that you contact us.
Unfortunately, we are currently unable to offer returns or exchanges:
• on sale items
Please take care to package the item so that it is not damaged in transit and is returned to us safely. We are unable to accept liability for goods that are lost or damaged in transit.
How to return your item
To return an item, simply follow the instructions on your Returns Form included with your order and send the unused items with the Returns Form and all original packaging to:
The Modesty Company London Ltd
If you no longer have your Returns form, you can download a new one by clicking on this link . You must complete all necessary details in order for us to be able to process your return. We recommend that you use a safe and tracked shipping method to return the item to us.
We will notify you by email once your return has been received and subject to approval, your exchange or refund will be processed within 3 working days.
Once we have agreed to issue a refund, the time taken for any refunded amount to be available to you will be dependant on the current transactional policies of PayPal and / or your chosen bank. If you have made a purchase directly through your PayPal account you can generally expect a refund to appear on your PayPal Credit account within 7-10 working days of the refund being issued.
Returns are refunded in the original payment form.
After 14 days, The Modesty Company London Ltd cannot accept returns or exchanges for any reason other than manufacturing defects.